Additional help from your provider

If you are unable to determine the cause of a system panic, you may want to contact your provider for assistance. In addition to the configuration information you are asked to record in the Getting Started Guide installation checklists, it is useful to have a memory dump available. To provide this:

1. Extract the key troubleshooting reports from the dump with a command sequence similar to the following:

      # crash -d /dumpfile -w /tmp/crash.out
      > panic
      > trace
      > user
      > quit
   

   Remember that the ``>'' prompt is generated by the crash command, so do not type them in. This will create the /tmp/crash.out file that contains the output from the panic, trace, and user functions from the crash command.

2. Print out the /tmp/crash.out file and fax it to your support provider or email the file itself.