Before calling for help
If your problem is not discussed in
``Identifying the problem''
and you cannot isolate the problem,
call your support provider for help.
Before calling, however,
print the trouble report forms from this online topic
and make a copy of the installation checklist from the
printed Getting Started Guide.
Then, write down the critical information about your system, including
a description of your problem and system configuration, so that the
support personnel can analyze your problem quickly.
A description of the problem
Write down a complete description of your problem, including the
precise series of commands or steps that you took that led to
the problem.
Include the exact text of any error messages displayed.
Problem description
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(Include steps that led to the problem and error messages, if applicable.)
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System configuration
Knowing the hardware and software configuration of your system is
vital to a correct diagnosis of your problem.
If this information is readily available
when you speak to your support provider,
the diagnostic process is much easier and less time-consuming.
Make sure that you list all the hardware components,
including brand names and model numbers,
when you fill out the hardware configuration trouble
report worksheet.
On the software configuration worksheet,
check the UnixWare 7 product that is installed,
the installed components
(if a subset of the UnixWare 7 system is installed),
any additional SCO products, and
list all applications and non-SCO device drivers
that you installed.
Hardware configuration
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Component
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Brand name
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Model
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Computer
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Monitor
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Processor type
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Processor speed
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Coprocessor
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Memory size
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Bus interface (PCI, ISA, MCA, EISA)
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Floppy drive(s)
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Video adapter
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Video mode
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Hard disk(s)
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Disk Controller or Host adapter
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Tape drive/Controller
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Network adapter
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Mouse
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Serial adapter
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Printer
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Modem
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Other device(s)
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Software configuration: System profile
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Release Number
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[] License-Based Defaults
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[] Small Footprint Server
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[] Full (All Packages)
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[] Custom Configuration
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If you have added or removed services and packages from your
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profile, list the changes here.
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Software configuration: Additional SCO Products
(for example: License Packs, Tarantella, Development Kits, etc.)
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Release Number
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Software configuration: Additional Applications
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Product name
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Release number
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© 2004 The SCO Group, Inc. All rights reserved.
UnixWare 7 Release 7.1.4 - 22 April 2004